Payment policy

We currently accept:

• UPI — Google Pay, PhonePe, Paytm, BHIM, and other UPI apps (via our payment partner).
• Cash on Delivery (COD) — pay in cash when your order is delivered (subject to availability by pincode and order value).

Card, net-banking, and wallet options may appear when enabled by our payment gateway. Available methods are shown at checkout.

All prices on the store are in Indian Rupees (₹ / INR) and include applicable GST unless stated otherwise. The amount shown at checkout (product total + shipping − discounts + taxes) is the amount you authorise us to collect.

• UPI / online pay — payment is collected when you confirm the order and complete the UPI / gateway flow. Your order is confirmed only after successful payment.
• COD — no online charge at checkout. You pay the delivery partner / courier the order total (including shipping and taxes) at the time of delivery.

If a UPI or gateway payment fails, is declined, or times out, the order is not confirmed and stock is not reserved. Any amount that was deducted by your bank or UPI app but not received by us is typically reversed by your bank / UPI provider within 3–7 business days (timelines vary by bank). Contact supportnxtoasis@outlook.com with your UTR / transaction ID if a deduction is not reversed.

• COD may be unavailable for some pincodes, high-value orders, or promotional items.
• Please keep the exact amount ready; change may not always be available.
• Repeated refusals of COD parcels may lead to COD being disabled on your account.
• If you refuse a COD delivery without a valid reason, we may charge return shipping against future orders where permitted by law.

Approved refunds for prepaid (UPI / online) orders are returned to the original payment method (UPI VPA / linked bank account) within 5–10 business days after approval, subject to bank processing. COD orders that are returned are refunded by bank transfer / UPI after we receive and inspect the product — we will request your refund details by email or WhatsApp.

Shipping charges are refundable only when the return is due to our error (wrong / damaged item) or as required by applicable law.

If you dispute a charge with your bank, please also write to us at supportnxtoasis@outlook.com with your order number so we can help resolve it. Fraudulent chargebacks may result in account restrictions.

Online payments are processed by a PCI-compliant payment partner. NxtOasis does not store your full UPI PIN, card number, CVV, or net-banking passwords on our servers.

A Squire International
A Squire International, 56/5-1, Chandra Nager, Thuriyur Main Road, Musiri, Trichy-621211, Tamil Nadu, India
Email: supportnxtoasis@outlook.com
Phone / WhatsApp: +91 8072330569