Nxtoasis · Delivery information
Shipping & Delivery
Everything you need to know about getting your order delivered.
1.Shipping coverage
We deliver across serviceable pincodes in India. Some remote pincodes may have longer timeliness or limited COD. If we cannot deliver to your pincode, we will contact you to rearrange or cancel with a refund.
2.Shipping charges
Orders with a merchandise total of ₹1,999 or more (after discounts, before shipping) qualify for free standard shipping. Below that threshold, a shipping fee is shown at checkout.
3.Processing & dispatch
- Orders are packed daily 12:30 – 1:30 PM (excluding Sundays / holidays where noted).
- Most orders are packed within 24–48 hours after confirmation.
- You will receive tracking details by SMS / WhatsApp / email when available.
4.Delivery timelines
Estimated delivery is usually 3–7 business days after dispatch depending on your city. Delays can occur due to weather, strikes, peak festivals, or incorrect addresses — we will help chase the courier when you share your AWB / tracking ID on Track Order.
5.Failed delivery
Please ensure someone can receive the parcel. If delivery fails after reasonable attempts, the parcel may be returned to us. Re-shipping may require an additional shipping charge.
6.Damaged or wrong items
If a parcel arrives damaged or incorrect, contact us within 48 hours with photos of the package and product. We will arrange a replacement or refund as appropriate.
View our Returns & Refunds policy →7.Need help?
Our support team is here to assist you with delivery-related queries.
💬 WhatsApp Support ✉️ Email Support